/* Pesquisa de satisfação — Conteste */

:root{
  color-scheme:dark;
  --ink:#032A30;
  --navy:#05363D;
  --navy-2:#075F6D;
  --line:rgba(170,214,206,.20);
  --line-2:rgba(170,214,206,.34);
  --accent:#A2D439;
  --accent-dim:#61A229;
  --on-accent:#032A30;
  --text:#F1F8F4;
  --text-2:#AFCDC7;
  --text-3:#7FA6A0;
  --promoter:#5FD39B;
  --neutral:#E0A458;
  --detractor:#E2574C;
  --display:"Montserrat","Segoe UI",Arial,sans-serif;
  --sans:"IBM Plex Sans",-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;
  --mono:"IBM Plex Mono",ui-monospace,"SF Mono",Menlo,monospace;
  --wrap:min(1080px,100% - 2.5rem);
}
*{box-sizing:border-box}
body{
  margin:0;
  background:var(--ink);
  color:var(--text);
  font-family:var(--sans);
  font-weight:400;
  font-size:16px;
  line-height:1.6;
  -webkit-font-smoothing:antialiased;
}
body::before{
  content:"";position:fixed;inset:0;z-index:0;pointer-events:none;
  background:
    radial-gradient(120% 80% at 50% -10%, rgba(7,95,109,.75) 0%, rgba(3,42,48,0) 62%),
    radial-gradient(60% 40% at 100% 100%, rgba(162,212,57,.07) 0%, rgba(3,42,48,0) 70%);
}
/* arcos da identidade visual */
.arcs{position:fixed;top:-140px;right:-160px;width:520px;height:520px;z-index:0;pointer-events:none;opacity:.5}
.arcs circle{fill:none;stroke:var(--accent);stroke-width:14}
@media(max-width:640px){.arcs{width:340px;height:340px;top:-120px;right:-150px;opacity:.35}}

.shell{position:relative;z-index:1;min-height:100vh;display:flex;flex-direction:column}
#main{flex:1 0 auto}
footer{flex:none}
button{font-family:inherit;font-size:inherit;color:inherit;background:none;border:none;cursor:pointer}
input,textarea,select{font-family:inherit;font-size:inherit;color:inherit}
:focus-visible{outline:2px solid var(--accent);outline-offset:3px;border-radius:3px}
.wrap{width:var(--wrap);margin-inline:auto}
[hidden]{display:none !important}

/* ---------- marca ---------- */
.brand{display:flex;align-items:center;gap:.85rem}
.brand-logo{display:block;height:40px;width:auto;max-width:100%}
header.top{border-top:4px solid var(--accent);padding:2rem 0 0}
@media(max-width:560px){
  header.top{padding:1.4rem 0 0}
  .brand-logo{height:32px}
  .stepbar span{display:none}
}
header.top .wrap{display:flex;align-items:center;justify-content:space-between;gap:1rem}
.eyebrow{
  font-size:.66rem;letter-spacing:.28em;text-transform:uppercase;
  color:var(--accent);font-weight:600;
}

/* ---------- passos ---------- */
.stepbar{display:flex;align-items:center;gap:.5rem;font-size:.66rem;letter-spacing:.2em;text-transform:uppercase;color:var(--text-3)}
.stepbar i{display:block;width:26px;height:2px;background:var(--line-2);font-style:normal}
.stepbar i.on{background:var(--accent)}

/* ---------- etapas ---------- */
.stage{padding:3.2rem 0 4.5rem;animation:rise .5s cubic-bezier(.2,.7,.3,1) both}
@keyframes rise{from{opacity:0;transform:translateY(14px)}to{opacity:1;transform:none}}
@media (prefers-reduced-motion:reduce){.stage{animation:none}}

h1.ask{
  font-family:var(--display);font-weight:600;
  font-size:clamp(1.7rem,4vw,2.7rem);
  line-height:1.16;letter-spacing:-.015em;margin:.2rem 0 0;
  text-wrap:balance;max-width:22ch;
}
h1.ask em{font-style:normal;color:var(--accent)}
.lede{color:var(--accent);max-width:56ch;margin:1rem 0 0;font-weight:300}

/* As perguntas intermediárias usam a tipografia do título, em corpo maior e no
   verde da marca, para o cliente reconhecer o que é pergunta e o que é
   instrução. Como rótulo miúdo em maiúsculas elas passavam despercebidas. */
.fieldlabel{
  font-family:var(--display);
  font-size:1.2rem;font-weight:600;line-height:1.35;
  letter-spacing:-.005em;text-transform:none;
  color:var(--accent);margin:0 0 1.1rem;max-width:34ch;
}
@media(max-width:560px){.fieldlabel{font-size:1.06rem;margin-bottom:.9rem}}

/* Dentro do bloco do detrator não: a caixa já tem borda colorida e um título
   próprio, e ali "Melhor telefone" é rótulo de campo, não pergunta. */
.branch .fieldlabel{
  font-family:var(--sans);font-size:.68rem;font-weight:600;
  letter-spacing:.22em;text-transform:uppercase;
  color:var(--text-3);margin:0 0 .6rem;
}
.block{margin-top:3rem}

/* ---------- equipes (setores) ---------- */
.sectors{display:flex;flex-wrap:wrap;gap:.55rem}
.sector{
  padding:.62rem 1.1rem;border:1px solid var(--line-2);border-radius:999px;
  color:var(--text-2);font-size:.93rem;transition:.18s ease;
  background:rgba(255,255,255,.015);
}
.sector:hover{border-color:var(--accent-dim);color:var(--text)}
.sector[aria-pressed="true"]{background:var(--accent);border-color:var(--accent);color:var(--on-accent);font-weight:600}

/* ---------- escala ---------- */
.scale{display:grid;grid-template-columns:repeat(11,1fr);gap:.4rem;margin-top:.2rem}
.tick{
  aspect-ratio:1/1.05;border:1px solid var(--line-2);border-radius:4px;
  font-family:var(--mono);font-size:clamp(.95rem,2.1vw,1.4rem);font-weight:500;
  color:var(--text-2);display:grid;place-items:center;
  background:rgba(255,255,255,.02);transition:.15s ease;
}
.tick:hover{border-color:var(--accent);color:var(--text);transform:translateY(-2px)}
.tick[aria-pressed="true"]{background:var(--accent);border-color:var(--accent);color:var(--on-accent);font-weight:600;transform:translateY(-2px)}
/* Mesma função da .ratekey: é a legenda da escala, e as duas andam juntas. */
.anchors{display:flex;justify-content:space-between;margin-top:.8rem;font-family:var(--display);font-size:.95rem;font-weight:600;color:var(--accent);gap:1rem}
@media(max-width:640px){
  .scale{grid-template-columns:repeat(6,1fr)}
  .tick{aspect-ratio:1/.9}
  .anchors{font-size:.85rem}
}

/* ---------- campos ---------- */
textarea,input[type=text],input[type=tel]{
  width:100%;background:rgba(255,255,255,.04);border:1px solid var(--line-2);
  border-radius:6px;padding:.85rem 1rem;color:var(--text);line-height:1.55;
  transition:.15s ease;
}
textarea{min-height:120px;resize:vertical}
textarea:focus,input:focus{border-color:var(--accent);background:rgba(255,255,255,.07);outline:none}
textarea::placeholder,input::placeholder{color:var(--text-3)}
.hp{position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden}

.chips{display:flex;flex-wrap:wrap;gap:.5rem}
.chip{
  padding:.5rem .9rem;border:1px solid var(--line);border-radius:6px;
  font-size:.87rem;color:var(--text-2);transition:.15s ease;
  background:rgba(255,255,255,.015);
}
.chip:hover{border-color:var(--line-2);color:var(--text)}
.chip[aria-pressed="true"]{border-color:var(--accent);color:var(--accent);background:rgba(162,212,57,.12)}

.branch{
  margin-top:2.4rem;border-left:2px solid var(--accent);
  background:rgba(162,212,57,.06);padding:1.4rem 1.5rem;border-radius:0 8px 8px 0;
}
.branch.alert{border-left-color:var(--detractor);background:rgba(226,87,76,.08)}
.branch h3{font-family:var(--display);font-weight:600;font-size:1.15rem;margin:0 0 .4rem}
/* No ramo do neutro este parágrafo é a pergunta; no do detrator é aviso, e ali
   o que precisa puxar o olho é o compromisso das 72 horas. */
.branch p{margin:0 0 1.1rem;color:var(--text-2);font-size:.93rem;max-width:52ch}
.branch:not(.alert) p{
  font-family:var(--display);font-size:1.08rem;font-weight:600;color:var(--accent);
  line-height:1.4;margin-bottom:1.2rem;
}
.row2{display:grid;grid-template-columns:1fr 1fr;gap:1rem}
@media(max-width:620px){.row2{grid-template-columns:1fr}}

/* ---------- notas de 1 a 5 ---------- */
.rategrid{border:1px solid var(--line);border-radius:8px;overflow:hidden;background:rgba(255,255,255,.015)}
.raterow{display:grid;grid-template-columns:1fr auto;align-items:center;gap:1rem;padding:.8rem 1.1rem;border-bottom:1px solid rgba(170,214,206,.09)}
.raterow:last-child{border-bottom:none}
.raterow .lbl{font-family:var(--display);font-size:1.02rem;font-weight:600;color:var(--accent);line-height:1.3}
/* A explicação embaixo do item continua neutra: se ela também for verde, o
   nome do item deixa de se distinguir dela e o bloco vira um borrão. */
.raterow .lbl small{display:block;font-family:var(--sans);font-size:.78rem;font-weight:400;color:var(--text-3);margin-top:.2rem}
.dots{display:flex;gap:.3rem}
.dot{
  width:32px;height:32px;border-radius:50%;border:1px solid var(--line-2);
  font-family:var(--mono);font-size:.78rem;color:var(--text-3);
  display:grid;place-items:center;transition:.14s ease;
}
.dot:hover{border-color:var(--accent);color:var(--text)}
.dot[aria-pressed="true"]{background:var(--accent);border-color:var(--accent);color:var(--on-accent);font-weight:600}
.ratekey{display:flex;justify-content:space-between;font-family:var(--display);font-size:.95rem;font-weight:600;color:var(--accent);margin:0 0 .7rem;gap:1rem}
@media(max-width:620px){
  .raterow{grid-template-columns:1fr;gap:.55rem}
  .dot{width:38px;height:38px;font-size:.85rem}
  .ratekey{font-size:.85rem}
}

.consent{display:flex;gap:.75rem;align-items:flex-start;margin-top:2rem;font-size:.87rem;color:var(--text-2);max-width:62ch}
.consent input{margin-top:.28rem;accent-color:var(--accent);width:16px;height:16px;flex:none}

.actions{display:flex;align-items:center;gap:1.2rem;margin-top:2.4rem;flex-wrap:wrap}
.btn{
  background:var(--accent);color:var(--on-accent);font-weight:600;border-radius:6px;
  padding:.85rem 2rem;letter-spacing:.02em;transition:.16s ease;
}
.btn:hover{background:#B4E04F;transform:translateY(-1px)}
.btn:disabled{opacity:.4;cursor:not-allowed;transform:none}
.btn.ghost{background:none;border:1px solid var(--line-2);color:var(--text-2);font-weight:400}
.btn.ghost:hover{border-color:var(--text-3);color:var(--text);background:none}
.hint{font-size:.83rem;color:var(--text-3)}
.hint.err{color:var(--detractor)}

/* ---------- agradecimento ---------- */
.thanks{padding:5rem 0 6rem;text-align:left}
.thanks .rule{width:52px;height:3px;background:var(--accent);margin-bottom:1.8rem}
.thanks h2{font-family:var(--display);font-weight:600;font-size:clamp(1.7rem,4vw,2.5rem);margin:0;line-height:1.2;max-width:20ch}
.thanks p{color:var(--text-2);max-width:48ch;margin-top:1.2rem;font-weight:300}
/* Saída discreta de propósito: quem acabou de responder não deve se sentir
   convidado a responder de novo, mas um tablet na recepção precisa conseguir
   atender o próximo cliente. */
.thanks .again{font-size:.88rem;color:var(--text-3);margin-top:2rem}
.thanks .again button{color:var(--accent);border-bottom:1px solid rgba(162,212,57,.45);padding:0;font:inherit}
.thanks .again button:hover{border-color:var(--accent)}

/* ---------- rodapé ---------- */
footer{border-top:1px solid var(--line);padding:2rem 0 3rem;margin-top:2rem}
footer .wrap{display:flex;justify-content:space-between;gap:1.5rem;flex-wrap:wrap;font-size:.76rem;color:var(--text-3)}

.toast{
  position:fixed;left:50%;bottom:1.6rem;transform:translateX(-50%);z-index:50;
  background:var(--navy-2);border:1px solid var(--line-2);border-radius:6px;
  padding:.7rem 1.2rem;font-size:.85rem;box-shadow:0 12px 32px rgba(0,0,0,.45);
  max-width:min(30rem,calc(100% - 2rem));
}